Cancellation Policy

Plans change, and we would rather reschedule than have you feel locked in. If you need to cancel or move a booking, contact us as soon as you can and we will rebook a window that suits you.

If you cancel with reasonable notice, there is no charge. The notice period that applies to your booking, and any fee for late cancellation or for a booked visit where we cannot get access, is as set out in your quote.

Occasionally an urgent job, such as a burst pipe, runs long and pushes a booking. If we need to move your booking, we contact you as early as we can and offer the next window that works for you. You are never charged a fee when we are the ones who cancel or reschedule.

If your quote required a deposit, how it is treated on cancellation is set out in your quote. Where you cancel with reasonable notice, or where we cancel, deposits are refunded.

Nothing in this policy limits your rights under the Australian Consumer Law. Any cancellation fee reflects reasonable costs actually incurred, not a penalty.